Refund Policy
Last updated: 2026-10-16
1. 14-day money-back guarantee
Your first subscription (monthly or annual, once per account) is covered by a 14-day money-back guarantee. If your plan is not for you, request a refund within 14 days of the initial charge and we will refund that charge in full.
2. Renewals
Renewal charges are not covered by the 14-day guarantee. If you were charged for a renewal you did not intend, contact us within 7 days of the charge; unused full months may be refunded at our discretion.
3. Credit packs and passes
Credits top-up packs and the 7-Day Pro Pass are one-time purchases of prepaid usage. They are refundable within 14 days only if unused. Partially used packs are not refundable.
4. How to request
Email support@vecaria.com from your account email with your order reference, or cancel from your account page first. Approved refunds are returned via the original payment method, normally within 5-10 business days.
5. Chargebacks
Please contact us before filing a chargeback so we can resolve the issue faster. Accounts with fraudulent or abusive chargebacks may be suspended.
6. Statutory rights
Nothing in this policy limits mandatory consumer rights you may have under the law of your country of residence. Digital services that have already been supplied may be excluded from withdrawal rights where local law permits.